General Policies

All classes include a Home Materials set that is paid separately from the class tuition.

Newcomers are welcome to register for class even if the class has started!  

 

Kindermusik:

Before class

- If necessary, please take your child to the restroom and after entering the class, remove his/her shoes.  Kindermusik lesson plans include a lot of moving, and it is easiest to experience freedom of movement without shoes.  In addition, children learn best through their senses, including touching/feeling on the bottom of their feet.

- Please let toys, juice cups, and water bottles be kept out of sight, and that snacks be finished prior to class.

During class

- It is not uncommon for a child to attend several classes before feeling comfortable in class.  

- Don't be discouraged--what a child is absorbing in class is often evidenced in the comfort of the home environment rather than in a certain level of participation in class.  The understanding and consistency of the parent in class and at home are keys to facilitating musical learning and growth.

- When you are an active, focused enthusiastic participant in the class activities, your child will model your actions and focus more fully too!

After class

- You and your child will benefit enormously from the Kindermusik experience, especially if you make active use of your At Home Materials.  Frequent reinforcement at home throughout the week makes all the difference in a child's comfort and participation in the classroom.

Refund Policy

Our studio offers the following refund policies. Only one policy will apply to the class your child is registered for. The class description and the registration process will identify the exact refund policy for the class you have chosen.

Monterey Park Recreation Center Refund Policy

A cancellation fee of $7 will be deducted from all refunds made prior to the start of first class meeting.  No refunds will be made after class begins.  Cancellations must be made in person.  No telephone cancellations will be accepted.

Full refund by City check will be made if class is cancelled by the Recreation and Parks Department.  REFUND MAY TAKE FROM 3 TO 5 WEEKS.

San Marino Recreation Center Fees/Refund Policy

* San Marino recreation asks for an yearly-only $25 non-resident fee per participant if you do not live or work in San Marino, or if your child does not attend a San Marino public school.

Any activities canceled by the Department will result in a full refund.  All refund checks will be issued approximately two weeks following the refund request.  There could be a 20% administrative charge per class for all refund requests.

South Pasadena Recreation Center Refund Policy

Refunds will be granted if participant notifies the Community Services Department of the cancellation before the start of the second class, less a $5 handling fee.  No refunds or exchanges will be granted once second class has started.

Arcadia Recreation Refund Policy
Refunds will be assessed a $10 service charge.  No cash refunds.  Checks will be issued about 2 weeks following the refund request.  Refunds must be requested before the second meeting of a class

Temple City Recreation Refund Policy
If prior to the start date of the class, you may withdraw yourself at any time. However, if you would like to withdraw after the class start date or would like to request a refund of your fees please contact the Live Oak Park Community Center during regular business hours. Refunds are seldom available after the class start date and a processing fee may be applied if fees are refunded.

Privacy Policy

We promise to respect your privacy. We do not sell, rent, loan or transfer any personal information regarding our customers or their children to any third parties. Any information you provide about yourself or your children is held with the utmost care and security and will not be used in ways to which you have not consented.

Information gathered on our web site is collected and used by us and SimplySignup. We will not collect any personal information about adults or children except when specifically and knowingly provided by them. If we collect any personally identifiable information about children, we will first obtain their parents' consent. Examples of personally identifiable information include full name and birth date.

Use of Information

Information collected by us is used internally by our authorized individuals for three main purposes. First, we may collect information for improving our site by seeing which areas, features, and products are most popular. Second, we may collect information in order to personalize the site for our customers. Third, we may collect personal information from visitors who request additional information about our studio, a Free Preview Class Coupon, or who choose to register for classes online.

We hope that you will want to provide information about yourself, because it will make your experience here more valuable to you. If you are comfortable sharing some basic information, you will receive enhanced services that are impossible to offer to anonymous users. Examples of such services may include email notices of special and discounted items, e-newsletters, and special mailings related only to this studio. In addition, you may choose to receive occasional emails from Kindermusik with Miss Emily and SimplySignup, including free developmental activities and special offers.

On occasion, we may also share non-personal, summary information regarding our customers with unrelated third parties (for example, we may publicly disclose the aggregate number of registered users of our web site). However, we will not share any personal information about any particular customer.

Security

Registering for class online is a completely safe experience!

We use SSL (Secure Sockets Layer)--the highest standard in online encryption technology--to ensure that your personal and credit card information remains secure. SSL encryption allows you to register with confidence, knowing that only you and Kindermusik with Miss Emily have the ability to access your information.

Keeping customer information private and secure is a top priority.

Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection. There are two simple ways to see if you are on a secure page:

  • Look at the URL (website address) in your browser. If you are connected to a secure server, the URL will always begin with "https" rather than "http."
  • Most browsers display an icon that indicates whether or not you have a secure connection. Look for the unbroken key or closed lock icons in the bottom left or right corner of your browsers.
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